Stay safe while sightseeing

Many countries have issued preventative responses to COVID-19. Rest assured, the Amsterdam Pass team and our attraction partners are monitoring the situation closely to provide as much assistance to passholders as possible. To avoid disappointment and to stay as safe as possible, please check opening times and alerts on the official websites of attractions you plan to visit

Your Amsterdam Pass is valid for 12 months from the date of purchase and is only activated upon first use. This means your passes will not expire if your travel date is delayed. If your future travel plans change, just let us know - the Amsterdam Pass comes with a free 14-day money-back guarantee.

Please note, as of March 16th, most attractions and tours are currently closed, as are the redemption centre locations. Please see here for the latest information

Have some questions? No problem. Contact our customer service team - they'll be happy to help. If your trip is not within the next 5 days, please hold off contacting the Customer Support team so we can help those traveling immediately.

We’re available between 8am and 6pm on weekdays (excluding major holidays). Call our customer service team on +31 20 217 05 99. 
Alternatively you can email us on

 Please note: our customer service team is currently handling a large volume of requests and response times may be impacted.

National Institute for Public Health and the Environment Netherlands